Frequently Asked Questions

About Norman Love

What makes Norman Love unique?

At Norman Love Confections, we combine world-class craftsmanship with the finest ingredients to create award-winning artisan chocolates - every chocolate is a masterpiece. We combine the artistry of traditional chocolate-making with cutting-edge innovation to create visually stunning, handcrafted chocolates. Our ingredients are globally sourced and selected for their exceptional quality — including premium cocoa, fresh dairy, real fruits, and pure flavor extracts.

Each piece is meticulously crafted by skilled artisans, not mass-produced, ensuring a superior taste and texture experience. Our commitment to freshness, beautiful design, and unparalleled flavor combinations has earned us recognition as one of the world’s top chocolatiers. Every box is a luxurious experience, perfect for those who appreciate the very best.

Where are Norman Love Confections made?

Every chocolate is handmade at our chocolate facility in Southwest Florida, where our team of artisan chocolatiers works with Norman Love to continues the tradition of excellence.

Nutrition and Allergies

Are your chocolates gluten or nut-free?

Some of our chocolates are made without gluten ingredients or nuts, but please note that all of our products are produced in a facility that processes gluten, nuts, dairy, and soy. We recommend reviewing individual product descriptions or contacting us for specific allergen concerns. For more information on potential options, please contact customer service.

Shipping and Delivery

How will my goods be delivered?

We proudly offer nationwide shipping across the United States all year long. We use temperature-controlled packaging and expedited options during warmer months to ensure your chocolates arrive in perfect condition.

Can I change the delivery address of my order later?

Yes, if your order has not shipped yet, you can contact us to change your address.

Do you deliver internationally

No, unfortunately, we can only deliver orders within the continental United States at this time.

Cancellations and Refunds

What is your return policy?

Due to the perishable nature of our products, all sales are final. We are unable to accept returns or exchanges once an order has been shipped or picked up.

My product arrived damaged, what should I do?

Please contact us using our contact form. If you prefer to call, you can reach us at (239) 561-7215 or toll free at (866) 515-2121.

Can I change or cancel my order?

If you need to cancel or change your order before shipment, please contact us using our contact form. If you prefer to call, you can reach us at (239) 561-7215 or toll free at (866) 515-2121.

Chocolate Care & Storage

How should I store my chocolates?

To preserve freshness, we recommend keeping chocolates in a cool, dry place between 65–70°F. Avoid refrigeration if possible, as it can affect texture and flavor.

How long do Norman Love chocolates stay fresh?

Our chocolates are crafted fresh and are best enjoyed within 4–6 weeks of purchase. For optimal flavor and quality, consume your chocolates within this timeframe. Please see packaging for best by dates.

Gifting & Customizations

Do you offer corporate gifting options?

Yes! Norman Love Confections specializes in elegant corporate gifts, personalized packaging, and large-volume orders. Our team can assist you with creating a memorable gift experience for your clients, employees, or partners. We also offer customized options for the hospitality industry to bring a unique experience to guests.

Can I customize a gift box?

Absolutely. We offer custom chocolate box options where you can handpick your favorite flavors. Perfect for gifting or treating yourself to your personal favorites. There is only a short period in December that we cannot offer custom boxes due to high volume.

Do you offer chocolate for special occasions like weddings or events?

Yes, we offer beautifully customized chocolates and favors for weddings, parties, and special events. Contact our Special Events Team to create a unique chocolate experience for your guests.