Our Shipping Policy
To ensure your chocolates arrive fresh and with no environmental damage, we package them using the industry's newest technology, with crush-proof trays inside of insulated shipping boxes containing frozen jell packs.

Please provide a street address, as we cannot ship to P.O. boxes. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order, as all orders require a signature on delivery.

In the event a signature release waiver is on file, we will not be responsible if the package is lost, or damaged by the elements, after delivery.

The shipping costs below apply to the following order combinations delivered to one address. Please note the dates and the weights for the shipping costs.

We apologize for the increase in our shipping rates, which was necessary due to an increased cost in shipping charges and fuel surcharges.

Note: All orders must be received by 2:00pm EST, Monday through Thursday, to ensure overnight delivery the next day, and any orders received after 2:00pm Thursday will be processed on Monday to be received on Tuesday. During November through March, second day shipping orders must be received before 2:00pm EST Wednesday.

Because of the special insulated packaging we use to ensure our chocolates are delivered fresh, an alternative shipping option is available for orders of four or more 10, 15, 18 or 30 piece box orders, and two or more 36 piece box or basket orders. To place these orders, please call 239-561-7215.

The above Shipping & Packaging options are valid only for The U.S. and are for six 10 piece boxes, three 15 piece boxes, two 25 piece boxes, two 18 piece boxes, one 36 piece box, or one basket to same address.

We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives. Shipping charges will not be refunded. Returned products must be in absolutely new, unused, and uneaten condition for refund.

We require a signature for all deliveries. In the event that the recipient has an agreement with FedEx for deliveries to be made without a signature, Norman Love Confections cannot be responsible for lost, stolen, or damaged packages.

We are not responsible for shipping delays while your product is in transit due to weather, strike, mechanical failure, or circumstances beyond our control, and are not able to offer refunds for those reasons.

Please note all pricing is subject to change, depending on the time of year, as well as weight and location.